Processing Times
Please allow up to 48-72 hours for your order to be processed.
We ship Monday through Friday 10am-5pm. Domestic Orders are shipped 2 Day Priority USPS. During Sales and in rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to a week.
Standard Domestic Shipping Costs
Shipments to addresses within the United States (including Alaska, Hawaii and U.S. Territories).
Domestic orders are shipped 2 day priority USPS
Once items are shipped from our location and tracking number is provided. Mona Venus Skin Care is no longer responsible for your order. Items in your order will not be refunded or replaced if shipment is damaged or does not end up in buyers possession.
Someone at residence must be able to sign for package when delivered or package will go back to post office where it must be picked up and signed for
INTERNATIONAL SHIPPING COSTS AND INFORMATION
All international orders are shipped Monday through Friday. Processing time before items are shipped from our location is approximately 48-72 hours. Once orders are processed, shipping takes a week or less. International packages must be able to be signed for to receive. Orders shipped outside the United States may be subject to customs inspection and/or customs fees and duties. Mona Venus Skin Care is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded. We can provide registered tracking information
If you have any questions regarding shipping policies or tracking your shipment please email i[email protected]
Please allow up to 48-72 hours for your order to be processed.
We ship Monday through Friday 10am-5pm. Domestic Orders are shipped 2 Day Priority USPS. During Sales and in rare instances, we can experience backlogs at our warehouse that result in shipping delays of up to a week.
Standard Domestic Shipping Costs
Shipments to addresses within the United States (including Alaska, Hawaii and U.S. Territories).
Domestic orders are shipped 2 day priority USPS
Once items are shipped from our location and tracking number is provided. Mona Venus Skin Care is no longer responsible for your order. Items in your order will not be refunded or replaced if shipment is damaged or does not end up in buyers possession.
Someone at residence must be able to sign for package when delivered or package will go back to post office where it must be picked up and signed for
INTERNATIONAL SHIPPING COSTS AND INFORMATION
All international orders are shipped Monday through Friday. Processing time before items are shipped from our location is approximately 48-72 hours. Once orders are processed, shipping takes a week or less. International packages must be able to be signed for to receive. Orders shipped outside the United States may be subject to customs inspection and/or customs fees and duties. Mona Venus Skin Care is not responsible for these actions or reimbursement of any customs fees or taxes. The international recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will not be refunded. We can provide registered tracking information
If you have any questions regarding shipping policies or tracking your shipment please email i[email protected]
Online Purchase Return Policy All sales are final.
In the event of an adverse reaction we must be contacted with a picture emailed to us of the adverse reaction within 7 days of the products being received. Confirmation date of package delivery is verified through package tracking.
After email is received and reviewed by management, the products can be returned for a full credit towards another product.
We only credit the customer for one purchase date.
No cash or credit card refunds.
Adverse Reactions
Mona Venus Skin Care will not be held liable for any adverse reactions. If a reaction occurs, please contact your Physician immediately.
If you believe you have experienced an adverse reaction to one of our products, please contact us at [email protected]
Limitation of Liability Mona Venus Skin Care shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Mona Venus Skin Care has been advised of the possibility of such damages.
All inquiries regarding your Purchase should be directed to: [email protected]
Allergic Reactions Policy
At Mona Venus Skin Care, we take every precaution to ensure our treatments and products are safe and suitable for your skin. However, individual skin sensitivities and allergic reactions can sometimes occur, even with prior treatments.
No Refunds for Allergic Reactions: Due to the nature of skincare treatments and individual skin responses, we do not offer refunds for allergic reactions.
Client Responsibility: It is the client’s responsibility to disclose any known allergies, sensitivities, or past reactions prior to treatment. A patch test may be available upon request.
Post-Treatment Support: If you experience an unexpected reaction, we encourage you to contact us immediately. We will provide guidance on how to soothe the skin and may offer a complimentary consultation to adjust future treatments accordingly.
By booking a service with Mona Venus Skin Care, you acknowledge and accept this policy.